Service announcement 16.06.13

Planned network maintenance.DATE: Sunday, June 16th, 2013START TIME: 00:01 PMEND DATE/TIME: Sunday, June 16th, 2013 23:59 We shall be (over the course of a 24 hour period), updating all SSL certificates across our infrastructure. SSL certificates are used to encrypt traffic, people most commonly associate SSL with the padlock they see on their ... Read More »

12th Jun 2013
Service announcement 15.09.12

Planned network maintenance.DATE: Saturday, September 15th, 2012START TIME: 00:01 PMEND DATE/TIME: Sunday, September 16th, 2012 23:59 We shall be migrating a large number of users to new servers (physical and virtual). We shall also be bringing our new DNS cluster online. With this number of changes there is always a risk although we're doing all ... Read More »

13th Sep 2012
Service announcement 24.08.12

Planned network maintenance.DATE: Friday, August 24th, 2012START TIME: 23:59 PMDURATION: 4 daysWe are migrating our entire physical server infrastructure to a new set of virtual hosts on our larger physical hardware. This helps us to improve resilience, speed up and improve backups and provide a fully clustered DNS system. We do not anticipate ... Read More »

1st Aug 2012
Service announcement 18.09.08

Emergency network maintenance.DATE: Wednesday, September 18th, 2008START TIME: 05:00 AM BSTDURATION: Up to 3 hoursNOC system administrators have scheduled network maintenance activity on the HWD network. During this maintenance period HWD customers may experience several network access interruptions lasting 2-5 minutes each.If you encounter any ... Read More »

17th Sep 2008
Service announcement 25.08.08

Emergency server maintenance. DATE: Monday, August 25, 2008 START TIME: 22:00 PM BST DURATION: Up to 60 minutes Server maintenance activity may cause brief interruptions of web access to your account for 1-2 minutes at a time. If you encounter any difficulty with your account after the scheduled maintenance completion time please contact support ... Read More »

25th Aug 2008
Service announcement 24.04.08

Our system administrators have scheduled network maintenance activity on the network that hosts your account. DATE: Thursday, April 24, 2008 START TIME: 05:00 AM BST DURATION: Up to 60 minutes Network maintenance activity may cause brief interruptions of network access to your account for 1-2 minutes at a time. If you encounter any difficulty ... Read More »

23rd Apr 2008
Service announcement 03.05.08

Type: Service

Risk: Low

Date/Time: 0100 03/05/08 +/- 5mins

Summary: A 0sec downtime schedule has been implemented to replace the cabling on the 2nd of 2 redundant switches. One of the fibre connectors has reached end of life and so is being replaced.

Backout plan: Replace the orignal cable

16th Apr 2008

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